Website Policies

Order Processing and Shipping

Please note that order processing and shipping times are best-guess approximations. Due to the many factors out of our control including but not limited to courier schedules, holidays, equipment breakdown and weather-related delays, order processing and shipping times are best estimates.

Shipping Terms and Conditions

All shipping rates are in Canadian Funds. At this time, all shipments are delivered by Purolator from our ecommerce fulfillment partner in Oakville, Ontario.

We ship to customers in all Canadian provinces excluding Territories.

We do our best to secure the most cost-effective shipping rates. Shipping rates are subject to change.

Shipping costs are based on order weight and the province the shipment is going to.

The Regular – Ground delivery timelines vary by province and are estimated as follows:

Province

Estimate Delivery Timeline

Ontario

1 to 3 business days

Quebec

1 to 3 business days

Manitoba

2 to 4 business days

Maritimes

3 to 5 business days

Saskatchewan

4 to 5 business days

Alberta

4 to 6 business days

British Columbia

5 to 7 business days

 

The timeline for Express shipments is generally next business day.

Packages are not shipped on weekends or holidays.

 

Order Processing

Orders are generally processed within 3 business days, but a number of factors may affect this, and we don't guarantee it.

Generally, if your order has been processed, we have the inventory item(s) in stock. In the unlikely event the product ordered becomes unavailable, the customer will be notified and given the option to cancel the item or substitute the item for another available item.

There are no back orders.

 

Order Tracking

All shipments will receive a tracking number once shipped; this tracking number will be emailed to the email address you provide during checkout. Once your order is handed over to Purolator we have no control as to transit times and shipment delivery.

In the event of non-delivery or transit delays it is best to contact Purolator using the tracking number provided. Should you require further assistance please contact shop@shasky.com and we  will do our best to assist.

 

Free Shipping

Free Shipping pertains to orders that meet the minimum dollar amount before taxes and shipping costs and is for Regular - Ground shipping only. The minimum dollar amount varies by province and is disclosed below:

Province

Minimum Dollar Amount

Ontario

$100

Quebec

$110

Manitoba

$120

Saskatchewan

$130

Alberta

$140

British Columbia, New Brunswick, Nova Scotia, and Prince Edward Island

$150

Newfoundland and Labrador

$170

 

Return Policy, Refunds and Damaged Products

All sales are final, and refunds will only be offered for products damaged in transit.

We do our best to ensure your products are properly packaged so that they arrive intact.

If for some reason a package does arrive visibly damaged, we recommend that you do not accept it.

Please email shop@shasky.com with a picture of the damaged product(s) for authorization of a refund or replacement.

Refunds can only be issued via the original payment method.

There is a 60-day limit on refunds from time of payment, after which point only a Shop Shasky store credit can be issued.

Products that break during shipping due to freezing temperatures are excluded from this policy and will not be refunded or reshipped.

 

Undeliverable Orders

If your order is undeliverable due to incorrect information that you provided, your failure to pick-up the package or the package can not be delivered to your location, your order will be refunded (less the cost of shipping both ways) after we have received the shipment back.

 

Terms of Use

By using this website shopshasky.com you agree to the general terms of use provided here on this page “Terms of Use”.

It is your responsibility to read and understand the terms of use set forth on this page. If for any reason any terms are in conflict or are deemed unenforceable, it shall not affect the validity of or enforceability of any other section of this website or web page. The terms set forth on this page are subject to change without notice, therefore it is your  responsibility to review and familiarize yourself with this document before using this website.

SUBMISSIONS

It is at your discretion to submit to us in confidence any information that may be asked for or required to complete a service or for order fulfillment. By the use of this website and any of its forms of submission, you agree to and understand that there are risks associated with sending personal information or confidential materials over the internet, over the phone, by mail or via e-mail. While shopshasky.com has taken precautions to negate these risks, you the customer through use of our forms of submission and the website as a whole understand that these risks exist and assume liability by your own agreeance to use this website. Shopshasky.com will not be liable to you or any third party for any damages that may result from, either directly or indirectly, using this website nor from using its forms of communication and/or submission. By submitting a form on our website you agree and infer your consent to use that information to provide you with services or to offer services.

NO ENDORSEMENTS

No endorsement or approval of any third-party information, products, or services is expressed or implied by this website or its contents.

TRADEMARKS

All trademarks or brand names are the properties of their respective holders.

 

Privacy Policy

ACCOUNTABILITY

Shopshasky.com takes personal information collected through its website very seriously. We have implemented many security measures to protect your privacy.

LIMITING USE, DISCLOSURE, AND RETENTION

Shopshasky.com will only use or disclose personal information for the purpose it was collected or with your consent, unless it is required or permitted by law. Shopshasky.com will only retain your personal information for as long as it is required to fulfill the purpose for which it was collected, unless it is required or permitted by law.


What information do we collect?

PERSONAL INFORMATION

Shopshasky.com may collect information directly from vendors over the phone, via email, or through our website. This information is only ever collected with your expressed consent or implied consent through our “Terms of Use”.

Shopshasky.com also keeps a record of purchase history for use in customer inquiry. This may include service preferences and notes regarding preferred means of service and contact.

ANONYMOUS/NON-PERSONAL INFORMATION

In some instances, SHOPSHASKY.COM may collect non-personal anonymous information. This may include webpages visited, browser type, internet protocol address, and/or level of encryption supported. This non-personal information is collected for analytical and research purposes as well as security.

VISITOR CONSENT

By disclosing or submitting personal information to shopshasky.com, you are agreeing and consenting that we may collect, use and disclose your Personal Information in accordance with this document “Privacy Policy”. If you do not agree to this policy and do not consent to disclose personal information to us, please do not do so. Non-consent or refusal to disclose certain information will limit the service or quality of service we are able to provide.


How is my information used?

PERSONAL INFORMATION

Shopshasky.com uses your personal information in the following ways:

  • To communicate with you and to provide services.
  • To send you information regarding products and services you may be interested in.
  • To inform you of your account activities along with providing you with important notices or to respond to your questions or concerns.

If you are a shopshasky.com visitor, we use this information to provide you services by sharing information with third parties such as:

  • Order fulfillment and shipping services
  • Investigate questionable activities regarding your account or the use of our service
  • Investigate issues you report
  • Offer related products or services
  • Any potential purpose not listed above will require your expressed consent. If your information is ever required to fulfill a different purpose, shopshasky.com will contact you regarding the matter to inform you of how your information will be used and to attain your consent.

UPDATES TO OUR PRIVACY POLICY

Changes will be made to this privacy policy as necessary and it will be updated in a timely manner. Updates may include amendments to particular sections or the addition or removal of sections. You can see when this document “Privacy Policy” was last updated below:

 

Last updated: 2020-05-12